Frequently Asked Questions - Rent Smart Wales (2022)

For information onhow to register clickhere, or for how to obtain a licence, clickhere.Find answers to less common questions below.

  • Do I need to register my properties outside Wales?


    No - only properties located in Wales need to be declared on your registration.

  • I am trying to register a property, but it is already registered to someone else


    You will not be able to register a property that is already registered to another landlord.

    If you are trying to register a property that is registered to someone else you will need to provide us with documentary evidence that you are the landlord of the property so that we are able to release the property for you to add to your landlord registration.

    Examples of the types of evidence that you can send us to prove that you are the landlord of a property are listed below:

    • Land Registry documentation
    • Letter from a solicitor conforming ownership
    • Leasehold agreement
    • Property Deeds
    • Mortgage Documents

    You can send this evidence via our Contact Us Formor via post to Rent Smart Wales, PO Box 1106, Cardiff, CF11 1UA

    (Video) New Welsh Rental Legislation EXPLAINED

    Once we have received the evidence and determined that it is acceptable, we will contact you to advise that the property is available to register.

  • I hold Power of Attorney for a landlord. How do I register and license the property(ies)?


    If you hold Power of Attorney, you will need to create a Rent Smart Wales user account in your name providing all required information. You will then need to create a landlord registration on behalf of the landlord (donor). Information provided such as name, date of birth and correspondence information (address, telephone and email) should be yours to ensure that we only correspond with you.

    The type of registration you need to select will depend on the Power of Attorney arrangement in place. If you are the only person who holds Power of Attorney, you will need to select the type as 'Individual'. If there are multiple attorneys, you will need to select the type as 'Joint'. If you select a 'Joint' registration, you will be asked to provide the name, date of birth and email address of the additional attorneys.

    When the registration asks you for an additional name, you will need to select 'Power of Attorney' from the drop down list.

    If you as the Attorney conduct the letting and / or management activities at the rental property(ies) on behalf of the landlord, you will be required to apply for an Agent Licence. If you do not conduct the letting and/or management activities at the landlord’s rental property(ies) and an agent has been appointed, you should link them to the property(ies) when completing the landlord registration.

  • What do I do if a registrant/licensee has died?


    If a landlord/agent of a rental property has died the executor, next of kin, or legal representative should notify Rent Smart Wales within 28 days.

    To do this complete a ‘Registration/Licence No Longer Required’ Form, which can be downloaded here.

    Only the legal representative, executor or next of kin can complete this form on behalf of the landlord/agent who has died.

    If the rental property(ies) continues to be rented, the executor/legal representative of the landlord must complete a landlord registration for the property and the person now responsible for the letting and/or management activities must be appropriately licensed to do so.

  • What is a split fee?


    There are two payment options:

    Option 1 - Full licence fee payment made when the application is submitted: this is the discounted option.

    (Video) Rent Smart Wales - What you need to know!

    Option 2 - Split licence fee payment: This option allows you to split the licence fee in two parts. Part 1 must be paid prior to submitting the licence application, and Part 2 is required to be paid within 14 days of contact from Rent Smart Wales. Option 2 is more expensive as it includes an additional £39 to cover the cost of additional administration.If you do not pay Part 2 of the split fee when requested to do, your licence application will not be considered submitted and it is likely that you will not be complying with your legal obligations.

    View Fee Policyhere.

  • I need to become licensed to manage a rental property in Wales but cannot attend classroom training.


    If you are unable to travel, live outside of Wales or cannot attend a classroom course due to work commitments, you can complete your training online with us or through an approved external trainer. View the online training options here.

  • What activities trigger the need for a landlord licence?


    A landlord requires a licence if undertaking any of the activities listed below.Where a landlord does not employ an agent he/she is deemed to be undertaking these activities by default.

    Landlord Letting Activities

    • arranging or conducting viewings with prospective tenants;
    • gathering evidence for the purpose of establishing the suitability of prospective tenants (for example, by confirming character references, undertaking credit checks or interviewing a prospective tenant);
    • preparing, or arranging the preparation, of a tenancy agreement;
    • preparing, or arranging the preparation, of an inventory for the dwelling or schedule of condition for the dwelling.

    Landlord Property Management Activities:

    • collecting rent;
    • being the principal point of contact for the tenant in relation to matters arising under the tenancy;
    • making arrangements with a person to carry out repairs or maintenance;*
    • making arrangements with a tenant or occupier of the dwelling to secure access to the dwelling for any purpose;
    • checking the contents or condition of the dwelling, or arranging for them to be checked as part of a current tenancy or for one which has ended;
    • serving notice to terminate a tenancy.

    * If you are purely undertaking repairs at a property and not involved in any other letting and management activities, you are not required to obtain a landlord licence.

  • What activities trigger the need for an agent licence?


    An agent requires a licence if collecting rent or acting on instruction from a landlord or a tenant to undertake more than one of the activities listed below.

    Agent letting activities

    • publishing advertisements or disseminating information;
    • providing a means for prospective landlords (or their agents) and tenants to contact each other and communicate
    • arranging and conducting viewings with prospective tenants;
    • preparing, or arranging the preparation of, the tenancy agreement;
    • preparing, or arranging the preparation of, any inventory or schedule of condition;

    Agent management activities

    • collecting rent
    • being the principal point of contact for the tenant in relation to matters arising under the tenancy;
    • making arrangements with a person to carry out repairs or maintenance*;
    • making arrangements with a tenant or occupier of the dwelling to secure access to the dwelling for any purpose;
    • checking the contents or condition of the dwelling, or arranging for them to be checked as part of a current tenancy or for one that has ended;
    • serving notice to terminate a tenancy.

    *If you are purely undertaking repairs at a property and not involved in letting and management activities (as described), you are not required to obtain an agent licence.

  • My licence renewal application has not been processed by the expiry of my old licence.


    Licences are issued for a 5 year period, but do not expire on the 5 year anniversary if a valid application is made up to 84 days prior to the expiry date of the existing licence. This means that if you have correctly submitted an application for renewal of a licence but Rent Smart Wales does not approve it until after the stated expiry of the current licence, you can continue to operate legally until the renewal application is determined. This provision is set out in section 26 (1) of the Housing (Wales) act 2014.

  • I have a licensed House in Multiple Occupation in Wales; do I have to be registered and licensed with Rent Smart Wales?


    Yes, the requirements of the Housing (Wales) Act 2014 are additional to the licensing requirements for Houses in Multiple Occupation (HMO) in the Housing Act 2004. However, unlike HMO licensing, which is specific to a rental property, a landlord or agent only needs to obtain one Rent Smart Wales licence to cover them for any property in Wales.

  • Am I required to register/license if I am a ‘resident landlord’?


    Resident landlords may not need to comply with the Housing (Wales) Act 2014, depending on whether the property is purpose built or converted and the type of tenancy agreement created.

    If you grant a tenancy but are a 'resident landlord', then the tenancy will not be an assured or shorthold tenancy. This rule generally applies to shared and converted houses. If your only or main home is a flat in a building which has been converted into flats and you then let another flat in that same building, the arrangement will not be an assured or shorthold tenancy. You do not need to share any accommodation with the occupier to be held to be a resident landlord. It is enough that you live in the same building.

    However, if you live in a purpose built block of flats and you let one of the other flats in the same block, you will not be deemed a resident landlord and the tenant will be an assured or shorthold tenant. If you live in a purpose built block, you will only be a resident landlord if you let a part of a flat which you yourself occupy as your home.

  • I am a Trustee of a Trust which owns property in Wales. Does the new legislation apply to us and our property?


    Yes. The trust is the legal owner of the property and thus the landlord. If you rent out on an Assured, Assured Shorthold or Regulated Tenancy then you will need to be registered.

    The details provided should be those of the trust, not the individual trustee(s) completing the registration.

    If the property is managed by an agency, this agency would need to be licensed.

    If one or more of the trustees themselves are responsible for property management work, then a single licence can be applied for (again, using the details of the trust); all individual persons carrying out management work at the property would then need to complete training.

(Video) A Brief Guide to Rent Smart Wales
  • I have forgotten my username and/or password. What can I do?


    If you have forgotten your username and/or your password, go to the Login page and select the grey 'Forgot Password' button. Here you can enter in your username and email address, or if you have also forgotten your username you can click 'Forgotten Username' and enter your email address. This will need to be the same email address that you created your account with.

    (Video) Rent Smart Wales Code of Practice

    You should receive an email within five minutes which will contain your username and a link to reset your password.

    You could also try searching your emails to find your username. Search for the subject line 'Account Activation for Rent Smart Wales / Actifadu Cyfrif Rhentu Doeth Cymru' or emails from noreply@rentsmart.gov.wales.

  • I have requested a password reset email but it has not arrived


    Firstly, check your spam/junk mail folder to see if the email has gone there. Password reset emails come from the email address noreply@rentsmart.gov.wales. If your email is not in the spam folder, you can try addingnoreply@rentsmart.gov.wales to your 'Safe Senders' list through your email provider, to ensure these emails come through. There is currently a known issue where less common email domains reject emails from rentsmart.gov.wales. We are working to resolve this issue; however, you can also contact your email administrator and report the issue.

    If you are still unable to get the email, please use the Contact Us form and we will arrange to contact you.

  • I have received the reset password email, but I am still having issues. Is there anything else I can try?


    Here are some common troubleshooting tips if you are struggling to log in:

    • Try fully closing your web browser (not just the tab or window you are using) and then re-opening it
    • Try a different browser. Our website is supported by all modern browsers, e.g. Edge, Firefox, Chrome and Safari.
    • Both your username and password are case sensitive, so ensure you are including the right lowercase and capital letters
  • I have tried using the 'Forgotten Username' function, but it states that the email address is associated with multiple user accounts


    This could mean that you have duplicate accounts under your name, or perhaps a close relative used the same email address as you. Please contact us to recover your username.

  • How much does it cost to comply with Rent Smart Wales requirements?


    Fees levied for registration and licensing applications, and training delivered by Rent Smart Wales are set out in a Fee Policy which can be viewed here

  • What are landlord registration and licensing fees used for?


    Rent Smart Wales is a self-funded service but not for profit. Income generated from fees cover the cost of delivering the service as permitted by law.

    (Video) Future Renting: Anne Rowland, Rent Smart Wales Manager Interview

    This includes work to process applications, help and support customers, and to secure improvements in the sector. This is achieved by ensuring licensees comply with their licence conditions and complaints and intelligence received are thoroughly investigated.

  • Can I reclaim the costs of Rent Smart Wales, registration, licensing and mandatory training for licence holders?


    You can deduct these costs in arriving at your taxable profits on the fees you have paid, as it is a mandatory scheme for all landlords with Welsh property.

FAQs

How long does it take to get a rent smart Wales licence? ›

Licence applications are normally processed within 8 weeks. The licence determination process is rigorous to ensure that the standards set out by the Housing (Wales) Act 2014 are upheld. Tenant safety could be at risk, if the process is compromised.

How long does the rent smart Wales online course take? ›

This course is the equivalent of a full-day course intended for an initial licence application. *Continuing Professional Development (CPD) - The applicant must achieve a minimum number of CPD points before submitting the renewal application. A landlord must achieve 60 points and an agent must achieve 80 points.

Is rent smart Wales a legal requirement? ›

Since 23 November 2015, all Landlords with privately rented property let out on a domestic tenancy in Wales are legally required to register with Rent Smart Wales in order to comply with the law.

How does rent smart Wales work? ›

Rent Smart Wales is responsible for landlord and rental property registration and licensing of landlords and agents. The goal is to improve property standards, management practices and relationships between landlords, agents and tenants.

Do you have to pay for the rental of a smart meter? ›

Yes. As long as you're the energy account holder and you pay the energy bills, not your landlord, then you can get a smart meter in your rented property.

How much notice does a landlord have to give in Wales? ›

Your landlord must give you at least six months' notice (a 'section 173' notice in the Act) to end the contract, providing you do not break a term of the contract, often called a 'no fault' notice (increased from two months' notice);

How long does rent smart Wales certificate last? ›

How long does a licence last? A licence is valid for 5 years from date of issue. Upon expiry, a renewal application will be required if the licensee is still involved in letting and management activities.

How long does rent smart Wales Licence last? ›

All registrations and licences are valid for five years from the date of issue / approval. Registrations are split into two application types – new registration and renewal. To take advantage of the renewal fee, the landlord must apply for renewal within the 84 days before the registration expires.

When did rent smart Wales start? ›

Rent Smart Wales, the brand name for the new registration and licensing requirements under Part 1 of the Housing (Wales) Act 2014, will be launched on 23 November 2015.

Can my landlord say no to a smart meter? ›

According to energy regulator Ofgem: “Your landlord or letting agency shouldn't unreasonably prevent you from getting a smart meter.” However, it is always a good idea to make your landlord aware that you want to install a smart meter, just in case there's anything in your contract that would affect the decision.

What does a landlord legally have to provide? ›

What landlords must provide. There are a number of rules setting out what landlords must provide, including: Locks and security, ie the property must be reasonably secure. Insulation, heating, ventilation, and moisture ingress and drainage to meet the requirements of the healthy homes standards.

What is the penalty for letting a property without a licence? ›

Landlords with unlicensed rented properties can face a financial penalty notice of up to £30,000 or an unlimited fine from the court. You could also have control of your unlicensed properties taken away from you and be ordered to repay up to 12 months' rent to us or your tenants.

How much notice is a section 21? ›

In England, a Section 21 notice must give your tenants at least 2 months' notice to leave your property. You may need to give a longer notice period if you have a 'contractual' periodic tenancy.

How much is it to renew your rent smart Wales? ›

How much does it cost to renew my registration?
Application typeOnline FeePaper Fee
New registration£45£84
Renewing a registration£36£67.20

Can I install a smart meter as a tenant? ›

The energy regulator, Ofgem, says that if you or your housemates pay the gas and electricity bills, you can get a smart meter installed, even if you rent your home. You should check your tenancy agreement first, though. Sometimes these can include: restrictions on making changes to the meter.

Are bills more expensive with a smart meter? ›

A smart meter replaces the current electricity and/or gas meter you have. The meter automatically sends your reading to your supplier every 30 minutes, meaning no more estimated bills!

Do I need to submit a meter reading if I have a smart meter? ›

Customers with a smart electricity meter which has been activated do not need to worry about submitting readings, as the meter provides updates to their supplier.

Do they remove old meters when installing smart meters? ›

Smart meters directly replace your existing meters for gas and electricity.

How much can you increase rent Wales? ›

In most cases, if you are a tenant living with your landlord, or a licensee, your landlord can charge you any rent they want and you have no right to challenge this nor any subsequent rent increases, unless you are able to negotiate with your landlord.

Can a landlord refuse to renew a tenancy agreement UK? ›

The landlord can refuse to renew the business lease: If the tenant does not have the right to renew the business lease, see tenant's right to renew a business lease. If the tenant is in breach of their obligations.

Can tenants be evicted in Wales? ›

You can only be evicted if your landlord has followed the proper steps. They must: Give you a valid section 21 or section 8 notice. Get a possession order from court if you haven't left by the date on the section 21 or section 8 notice.

How often should a rented property be tested? ›

In England, Under the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, landlords are required to have the electrical installations in their properties inspected and tested, at least every five years, by a person who is qualified and competent.

How often can a landlord increase rent Wales? ›

For a periodic tenancy (rolling on a week-by-week or month-by-month basis) you can usually only increase the rent once a year. For a fixed-term tenancy (running for a set period) you can only increase the rent if your tenancy agreement permits this. Otherwise, you can only raise the rent when the fixed term ends.

What is the minimum EPC rating for rented property in Wales? ›

Since 1st April 2020, landlords are unable to create new tenancies in England and Wales without an EPC rating of E or above. Over one million dwellings might not pass the new rules, and landlords could be facing huge fines.

Do landlords in Wales need electrical certificate? ›

In January 2022, the Welsh Government announced the introduction of EICR tests, alongside other changes in the Renting Homes (Wales) Act. From 1 December 2022, landlords need a landlord electrical safety certificate in place for each property in Wales they own. These changes affect both private and social landlords.

Do landlords pay TV Licence? ›

TV Licensing

It is always the tenants' responsibility unless the tenancy agreement states that the landlord is responsible.

Can you have a 6 month tenancy? ›

An assured shorthold tenancy agreement (also known as an AST) allows a landlord to let a property to a tenant. The term of an assured shorthold tenancy agreement is usually 6 or 12 months and will usually convert to a rolling periodic tenancy at the end of the initial term.

Do smart meters need freeholder permission? ›

Do I need my landlord's permission to install a smart meter? It depends. If the bills are in your name i.e. you actually pay the bills for the property, then legally you don't need your landlord's permission to install a smart meter. You also won't need your landlord's permission to switch suppliers.

Do landlords need an EICR in Wales? ›

From 15 July 2022, the Renting Homes (Wales) Act requires all rented homes to have a periodic inspection and testing (PIT) of the electrical installation, carried out by a qualified person such as a registered electrician, every five years unless the requirements of the previous Electrical Installation Condition Report ...

What is a Section 8 notice Wales? ›

A Section 8 notice is available where you have granted an assured or assured shorthold tenancy and one of the grounds for possession apply. In practice, most landlords only use this notice where the tenant is in at least two months of rent arrears and the fixed term of the tenancy has still got some time to run.

Why you should refuse a smart meter? ›

Refusing a smart meter

If you refuse a smart meter, you might find it hard to access all tariffs. This is because in future the cheaper tariffs offered by suppliers might only be available to customers with smart meters.

Can smart meters be remotely turned off? ›

A BEIS spokesperson said: 'Network companies cannot remotely "turn off" smart meters, nor could they control the amount of energy supplied to homes without the express consent of consumers. 'Any proposals from network companies to do this would be rigorously challenged by Ofgem which serves to protect consumers.

What happens if I unplug my smart meter display? ›

If you'd prefer not to use the IHD (or want to free up some plug space), not to worry. You can unplug and store the device without impacting the connection of your smart meters. As the smart meters use the Wide Area Network (WAN) to send us your meter readings, they'll be unaffected by the function of any IHD.

What a landlord Cannot do? ›

Landlords cannot enter tenanted properties without giving proper notice. Landlords cannot arbitrarily end someone's tenancy before the lease expires. Arbitrary, mid-lease rent increases are not permitted unless specified in certain circumstances in the lease or by the municipality.

Is a landlord allowed to have a key? ›

Your landlord may have keys to your property but does not have the right to enter at any time. The only time your landlord has right of access is to check for any necessary repairs and to do this they need to give you at least 24 hours' written notice.

Who is responsible for the washing machine in a rented property? ›

If your landlord has supplied an appliance such as a cooker or a washing machine that was working as the beginning of the tenancy, they have a responsibility to repair or replace it if it breaks down, unless this is the result of your negligence.

What certificates do I need as a landlord? ›

What Safety Certificates Do Landlords Need?
  • Energy Performance Certificate (EPC)
  • Electrical safety certificate.
  • Gas safety certificate.
  • Proof of deposit protection.
24 Mar 2022

Can I rent a house and rent it to someone else? ›

When renting accommodation many tenants rent directly from a landlord who owns the property. However, it's also possible to rent from another tenant who has rented the property from the owner. This is called subletting. Most tenants need their landlord's permission before they can sublet all or part of their home.

How long can you use consent to let? ›

How long does consent to let last? Consent to let in most cases is for a limited period only. It usually lasts for between 12 and 24 months, but this is down to your provider and how long you need it for. You may find in some cases it can last for the lifetime of the mortgage, subject to paying a yearly fee.

How long do tenancy checks take? ›

How long does tenant referencing take? Generally, tenant referencing should take no longer than 48 hours. Again, this depends on exactly how many checks the landlord/estate agency is doing.

Do you have to get landlords permission to smart meter? ›

Switching to a smart meter can help you save energy and reduce the associated costs. You don't necessarily need your landlord's permission to install a smart meter, but it's always best to speak to them before requesting a smart meter.

How long does the renting process take UK? ›

The 24- to 72-hour turnaround time is pretty standard across the country, although we've seen landlords mention timelines up to two weeks if they're having a lot of trouble getting in touch with prior landlords or employers.

Do landlords need a licence in Wales? ›

Compulsory landlord registration and licensing

The Housing (Wales) Act 2014 requires all landlords with property in Wales to register with Rent Smart Wales and to either be licensed themselves if they're 'self-managing' or use a licensed agent.

Will I fail a tenant credit check? ›

Tenants often fail credit checks because their salary is deemed too low for them to comfortably afford the rent. Agencies will expect their gross pay to be at least twice the rent, sometimes as high as three times the rent, and they will automatically fail anyone earning less.

How do I pass a tenant check? ›

Tenant Referencing: 7 Tips That Will Help You Pass Quickly
  1. Be upfront. ...
  2. Get your paperwork together. ...
  3. Inform referees. ...
  4. Answer all correspondence as soon as you can. ...
  5. Work out who will pay what. ...
  6. Secure a guarantor before starting the tenant referencing process. ...
  7. Lastly, have your finances in order.

What do landlords check when referencing? ›

Your landlord or letting agent will ask to see your immigration documents or passport when you start or renew your tenancy. They will also ask to see the documents of any other adults living with you.

Why you should refuse a smart meter? ›

Refusing a smart meter

If you refuse a smart meter, you might find it hard to access all tariffs. This is because in future the cheaper tariffs offered by suppliers might only be available to customers with smart meters.

Can smart meters turn off appliances? ›

Households with smart meters could be paid for turning off high-energy appliances such as washing machines during peak times to reduce the risk of blackouts this winter.

Can landlord refuse to install smart meter? ›

If you pay the bills and they're addressed to you, you don't need your landlord's permission to get smart meters fitted. If your gas and electricity is included in your rent and your landlord receives the bills, your landlord will need to organise the installation.

Do you need a good credit score to rent? ›

There's no magic number you need to hit to be able to rent a property, but keeping an eye on your financial health can help make the process easier. A good credit score is an indication that you have a strong borrowing history.

What credit rating Do I need to rent? ›

There's no set credit score necessary to rent an apartment or house; the criteria for approval will vary depending on the property, location, landlord and other factors. However, knowing your credit score before you start apartment-hunting can help you zero in on properties you may qualify to rent.

Why do landlords ask for bank statements UK? ›

Financial checks

Landlords and agents usually want to check that you can pay the rent. They may ask to see: an employment contract or letter from your employer. recent payslips or bank statements.

What does a landlord legally have to provide? ›

What landlords must provide. There are a number of rules setting out what landlords must provide, including: Locks and security, ie the property must be reasonably secure. Insulation, heating, ventilation, and moisture ingress and drainage to meet the requirements of the healthy homes standards.

Do tenants pay council tax in Wales? ›

The person named on the Council Tax bill is responsible for paying the charges. Where the property is occupied this is usually the resident with the most interest in the property, such as: Owner occupiers, and. Tenants (as long as they don't live at the same property as their landlord).

Do landlords in Wales need electrical certificate? ›

In January 2022, the Welsh Government announced the introduction of EICR tests, alongside other changes in the Renting Homes (Wales) Act. From 1 December 2022, landlords need a landlord electrical safety certificate in place for each property in Wales they own. These changes affect both private and social landlords.

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